Information Management in Complex Organizations

Records and information management can be a huge issue for complex organizations with many moving parts and demanding clients. The concept seems straightforward.

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Yet, we have seen client after client request documents and not get them, leading to disastrous results.

In one healthcare organization we conducted some tests for a client which started by requesting a box of patient files. Not only did the box not have the correct patient records in it, in fact it contained critical pathology records from another healthcare organization, including highly protected patient files.

Our clients couldn’t get their files, the vendor had mislaid them.

Even worse since they had the records from another hospital, this meant that the other hospital had also lost access to these patient files, and everyone just violated HIPAA regulations.

Lost records happen so often that on average the probability that someone in a health organization receives the file they request is around 60% - and the situations is very similar across industries. Legal, accounting and professional service firms face a significant issue with lost records, lost files and an inability to serve their clients effectively.

Most organizations are not actively aware of the risk associated with records management until they face a:

• clinician in need of patient history in order to deliver care, but the history cannot be found,

• lawyer looking for past decisions, rulings or history with stakeholders but the records are lost

• legal challenge requiring specific evidentiary support.

• Regulatory audit

At Above PAR Healthcare we help health organizations create information management systems that work. Our programs have saved organizations millions of dollars while increasing findability, access to information and client results.

Learn more about managing records and information, download our full write up here:

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